Refund Policy

IPTV Play gives you live television channels and on demand films and series over the internet. We want you to be happy with what you buy. Before you order, please use the free 24-hour trial to check the service works for you. Our support team will also help with any setup problem you hit.

Who can ask for a refund

• Refunds are available on the 6 month and 1 year plans only.
• The 3 month plan cannot be refunded.
• You must ask within 2 days of the date you paid.

How to ask for a refund

If your plan qualifies, you can have your payment back less a 25% handling fee.

1. Ask to cancel within 2 days of the date you paid.
2. Message support with your order details and the reason you want to cancel.
3. We review your request and send any approved refund, less the 25% fee, within 3 to 5 working days.

Reseller refunds

Reseller credit packs follow different rules. We process an approved reseller refund 30 days after the date you ask for it, less a 30% handling fee.

To ask for a refund as a reseller, message us on WhatsApp with your reseller account details and the reason for the request. It is the same number you used to order your credits.

How refunds are paid

A refund goes back to the same method you paid with. We may refuse a request that does not meet the rules on this page.

Questions

If anything here is unclear, please ask us before you order rather than after.