IPTV questions, answered

IPTV means television delivered over the internet instead of a cable or satellite connection. IPTV Play is a subscription streaming service that delivers 20,000+ live TV channels plus more than 60,000 films and box sets on demand, in HD, Full HD and 4K over your own internet connection. You watch through a standard IPTV app on devices you already own, with no dish, no box to buy and no engineer visit.

You receive your login details by email within minutes: an Xtream Codes server URL with a username and password, plus an M3U link for apps that use playlists. You enter them into an IPTV app on your device and start watching. Nothing is shipped to you.

About five minutes on most devices. Pick your device on the Setup Guides page and follow the steps. If you get stuck, support will walk you through it live on WhatsApp.

Yes. The 24-hour IPTV free trial needs no card and includes the same channels and the same on demand library as a paid plan. Request it on the Free Trial page.

There are three IPTV subscription plans, from $29.99 for three months up to $89.99 for a full year. Every plan carries the same channels at the same quality, so the only difference is how long the term runs and what you pay per month. Full prices and a side-by-side comparison are on the Pricing page.

You can install your login on as many devices as you own. Every plan includes one active connection, which means one stream playing at a time. Extra connections for watching in more than one room can be added to any plan. Ask support and we will set one up.

No. Each plan is a single payment for a fixed term, and there is no contract or lock-in. When your term ends, you choose whether to buy another.

Refunds are available on the 6 month and 1 year plans. Ask within 2 days of paying and we refund your payment minus a 25% handling fee. The 3 month plan cannot be refunded, so please use the free trial first. Full details are on the Refund Policy page.

We recommend at least 15 Mbps for steady Full HD and 25 Mbps or more for 4K. A wired connection to your TV device gives the steadiest results, but good Wi-Fi works well in most homes.

IPTV buffering is almost always local: Wi-Fi congestion, an overloaded VPN server, or an app cache that needs clearing. Our anti-freeze servers hold streams steady on our side. See the fix-buffering guide on the Blog for a two-minute checklist.

Yes. A full 7-day TV guide is included for all major channels, and catch-up is available on popular channels so you can replay shows from the past few days.

Yes, IPTV Play works with major VPNs. Choose a nearby, fast VPN server. A distant or overloaded VPN server is a common cause of buffering.

Message us any time through the Contact page, by email, or on WhatsApp. Real people answer, usually within minutes during the day, and stay with you until your channels are playing. You can also follow our WhatsApp channel, where we post maintenance and service notices before you need to ask.

Usually, yes. Send the channel name and country to support, and requested channels are added within a few days.

Contact support from the email address you ordered with, and we will resend your login details right away.